Frequently Asked Questions

All residential and commercial locations in Molalla with an active alarm system are required by Ordinance to have an alarm permit.

Please complete the online registration form 

You may also contact the Molalla False Alarm Reduction Program:

Monday - Friday 9am - 5pm PST

(888) 865-9770

Residential Registration/Renewal Fee: $30

Commercial Registration/Renewal Fee: $50

Senior (65yr+)/Disabled/Low Income/Government Registration/Renewal Fee: $0

What is a False Alarm?

False alarm means the activation of any alarm system because of malfunction, mechanical or electrical defect, improper operation or procedure by any person and no fire, crime or other emergency occurred requiring an immediate or emergency response by the city police or fire division. "False alarm" does not include an alarm system activated as a result of any malfunction of equipment owned or operated by the telephone company or resulting from the authorized servicing, testing, maintenance, adjustments, alterations or installations of such alarm system, provided that the respective permittee or authorized agent thereof, notifies the police division emergency communications supervisor prior to commencement of any of the aforesaid activities. "False alarm" also means a report including any oral or written statement, made by any person to any agency of the city that an emergency exists, and who knows, or should know under the existing circumstances, that such report is false.

An Alarm user shall be subject to fines, depending on the number of false alarms within the permit year, based upon the following schedule:

Residential/Commercial Fine Schedule:

*The first false alarm during a permit year will be waived if the alarm owner completes Alarm School Online (eligibility is once per permit year).

The alarm ordinance is posted on this website here: Chapter 8.12 or online here: 

https://library.qcode.us/lib/molalla_or/pub/municipal_code/item/title_8-chapter_8_12?view=all

A false alarm is defined in the ordinance as the activation of an alarm system when, upon observation by law enforcement, there is no evidence of unauthorized entry, robbery, or other such crime attempted in or on the premises. 

• Encourages the proper maintenance of alarm systems
• Reduces the number of false alarms
• Deploys Police Department resources in a more effective manner
• Decreases the potential danger created by false alarms for responding officers—and anyone the officers find at your premises

*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)

*Submit via email using the Contact Us page.

*Be sure to include Permit License #, alarm location address, and incident date(s) in question.

*Submit within thirty (30) calendar days of the notice imposing the charge. 

Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by APS/CitySupport and secured by the alarm user. Molalla False Alarm Reduction Program

Molalla False Alarm Reduction Program

PO Box 6112

Concord, CA 94524

Alarm Permits are not transferable and are distinctly held by an identified Alarm User. 

Please contact us via email and let us know the date alarm service was cancelled and with which alarm company.